Privacy Policy
1. Personal information we collect
Customer information we directly collect:
- Business contact information (name, role, company, work email, phone number).
- Account and login details.
- Billing, payment, and administrative information.
- Correspondence with our support team.
- Usage data, such as time spent in the Service, interaction logs, and device/browser metadata.
Information our Customers provide to us through the Service:
When organizations use CenterSeat, they may provide or generate data about their users, staff, or members (“End Users”), including:
- User access data (roles, permissions, and login activity).
- Security and compliance events, such as incident reports, access attempts, or policy violations.
- Organizational rules, workflow configurations, and incident states.
- Metadata associated with system activity (e.g., timestamps, related events).
2. How we use personal information
We use collected information for the following purposes:
- To operate and deliver our Services, including user authentication, workflow states, and incident management.
- To help organizations meet compliance obligations (e.g., access logs, incident reports, security notifications).
- To provide customer support and resolve technical issues.
- To improve our platform through aggregated analytics and product development.
- To prevent fraud, abuse, or misuse of the Service.
- To comply with applicable legal, regulatory, or security requirements.
3. How we disclose personal information
We may disclose personal information as follows:
- To trusted third-party service providers (e.g., cloud hosting, payment processing, customer support tools) that assist us in delivering the Service.
- To comply with legal requirements or valid government requests.
- To protect the security, rights, and safety of CenterSeat, our customers, and their users.
- In connection with a merger, acquisition, or sale of assets.
- In aggregated or de-identified form for analytics and improvements (never identifying individuals directly).
4. Privacy choices
Depending on your jurisdiction and organizational settings, you may have rights to:
- Access personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your data, subject to legal and compliance retention requirements.
- Restrict or object to certain processing activities.
- Manage cookie and tracking preferences in your browser settings.
You can exercise these rights by contacting us at privacy@centerseat.com or through your account administrator.
6. Security
We implement appropriate technical and organizational safeguards, including encryption, access controls, and monitoring, to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
7. Data retention
We retain customer and End User information as long as required to provide the Service and as necessary for compliance, auditing, and security purposes. When data is no longer needed, we securely delete or anonymize it.
8. State-specific notice
Certain U.S. states (e.g., California, Colorado, Virginia) provide additional privacy rights, including:
- The right to opt out of “sale” or “sharing” of personal information (CenterSeat does not sell personal data).
- The right to access, delete, or correct information.
- The right to appeal denied privacy requests.
Requests can be made to privacy@centerseat.com.
9. Children’s privacy
CenterSeat does not knowingly collect personal information from individuals under 16. If we learn that we have inadvertently collected such data, we will delete it promptly.
10. Third-party links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal information.
11. Changes to this privacy policy
We may update this Privacy Policy as our practices or legal obligations change. The latest version will always be posted on this page with the effective date.